Have a question about your private student loans, or about how our consulting works? Reach us by email, by phone, or through the free eligibility form. We reply within 24 business hours.
Three ways. By email at info@privatestudentloanaid.com, by phone at (877) 866-4108, or through the free five-minute eligibility form at privatestudentloanaid.com/apply/. If you are contacting us about your own loans for the first time, the form is fastest — a specialist calls you back within 12 business hours. Business hours are Monday through Friday, 9 AM to 6 PM Pacific, and Saturday 10 AM to 2 PM Pacific.
Whether you are looking into your options for the first time or you are already working with us, there is a direct route for every kind of inquiry.
The fastest route. Complete the free five-minute eligibility form and a specialist contacts you within 24 hours.
Apply now →For general questions, existing client support, partnerships, or anything that is not urgent.
info@privatestudentloanaid.comUse this form for general questions, existing client support, media inquiries or partnership proposals. If you are contacting us about your own private student loans, the free eligibility form is faster — it triggers a specialist callback within 24 hours.
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Not sure which channel to use? Here is a quick guide based on what you need.
Exploring what applies to your private student loans for the first time? The free five-minute eligibility form is the fastest path. A specialist calls you back within 24 hours, at no cost and with no obligation.
Start the free eligibility checkNeed to update your details, ask about your program, or get support? Email us or call during business hours and our team will help — or route you to the provider if the question is about their work.
Contact supportFor press inquiries, partnership proposals, vendor offers or general business questions, use the contact form and pick the matching inquiry type so it reaches the right person.
Use the contact formHow to reach us, how long we take, and what to expect once you do.
Skip the wait. The eligibility form is free, takes five minutes, and puts a specialist on the phone with you within 24 hours.
Debt validation refers to a consumer right under the Fair Debt Collection Practices Act (15 U.S.C. § 1692g); exercising it does not by itself eliminate or reduce a valid debt. Customer experiences vary and do not predict future outcomes.
